Self-Checkout
SIGNIA, captions, visual instructions, payment guidance, assistance requests, and confirmation throughout checkout.
B SMART AI
CaptionSign Retail
Full Innovation ExperienceRETAIL AND CUSTOMER EXPERIENCE ACCESSIBILITY
Accessible shopping from discovery through checkout.
CaptionSign brings captions, sign-language intelligence, SIGNIA digital-human support, visual customer assistance, and interpreter escalation to retail websites, mobile apps, self-checkout systems, customer-service desks, digital signage, ecommerce experiences, and in-store kiosks.
ACCESSIBLE CUSTOMER JOURNEY
One accessibility layer across the shopping experience.
01
Customer enters store, website, or mobile application
02
Selects accessibility preferences
03
Speaks, types, or uses touch
04
CaptionSign understands the request
05
SIGNIA presents visual-language support
06
Customer completes shopping, checkout, returns, or service
07
Live assistance or interpreter escalation when needed
RETAIL USE CASES
Designed for modern customer experiences.
Product Discovery
Accessible product search, aisle navigation, inventory questions, product details, pricing, and availability.
Returns and Exchanges
Visual communication for return policies, receipts, refund options, exchanges, identification, and next steps.
Customer Service
Accessible support at service desks, kiosks, mobile applications, websites, and contact-center touchpoints.
Loyalty and Membership
Accessible enrollment, rewards explanations, account updates, promotions, offers, and benefit navigation.
Pickup and Fulfillment
Visual support for curbside pickup, pharmacy pickup, lockers, order status, substitutions, and delivery issues.
Digital Signage
Caption and sign-language pathways for store announcements, promotions, product information, and emergency messages.
Live Assistance
Escalation to an employee, remote support representative, or qualified interpreter when additional help is required.
GLOBAL DEPLOYMENT POTENTIAL
Accessible customer experiences across channels and markets.
CaptionSign is designed for evaluation across enterprise retail environments supported by technology, cloud, platform, and integration partners without implying an existing deployment with any specific brand.
Retail Website
Mobile Application
Self-Checkout
Point of Sale
Store Kiosk
Digital Signage
Customer Service
Pharmacy Counter
Curbside Pickup
Contact Center
Smart Displays
Enterprise APIs
RETAIL PILOT PATHWAY
Start with one store, one digital surface, or one customer journey.
A retail pilot can focus on self-checkout, customer service, ecommerce, digital signage, pharmacy pickup, curbside pickup, or another measurable accessibility workflow.
Request a Retail Pilot Discussion